Q: Can I request a specific cleaning person?

A: You can certainly request a specific cleaning person in your area, and we will do our best to accommodate your request based on scheduling availability.

Q: Will the same person clean my home every time?

A: We completely understand how comforting and beneficial it is to consistently have the same cleaner assigned to your home or business. There's immense value in this consistency because it allows the cleaner to develop a deep, personalized understanding of your unique space, preferences, and specific focus areas. They learn the nuances of your property-where things belong, which surfaces require special care, and exactly how you like things done — meaning they spend less time figuring things out and more time delivering exceptional results. This familiarity builds trust and ensures a consistently high standard of service that feels truly tailored to you. For this reason, we try our absolute hardest to maintain this cleaner-client continuity and keep your preferred professional with you long-term.

Q: Does the first clean take longer than cleans that follow after?

A: Yes, the first cleaning session almost always takes significantly longer than all subsequent regular or maintenance cleanings. This initial visit is often structured as a deep clean to bring the home up to a professional standard of cleanliness. During this first, more intensive appointment, the cleaning team focuses on areas that are typically overlooked during routine cleaning or have accumulated grime over time. Once the initial deep clean is complete, your regularly scheduled visits will be faster, less intensive, and focused on routine upkeep.

Why the First Clean Takes Longer:

•   Accumulated Build-Up: The team must tackle long-term build-up, such as heavy soap scum in bathrooms, grease in kitchens, dust on baseboards and window sills, and deep grime in nooks and crannies. This requires more time and effort, often involving scrubbing and attention to detail beyond the scope of a maintenance visit.

•   Setting a Baseline: The goal of the initial clean is to establish a high baseline of cleanliness. Once this foundation is set, future recurring cleans are simply about maintaining that high standard, which is a much faster process.

•   Learning the Space: The first visit allows the cleaners to learn the unique layout, materials, and specific cleaning needs of your home, making their process more efficient for all future appointmen

What If Something Is Broken or Damaged During the Cleaning?

Maid4You only hires cleaners who have integrity. That means, we shine a spotlight on an issue, rather than sweeping it under the rug. If anything is broken or damaged, our staff are trained to photograph it and report it immediately, without being reprimanded. Each cleaner is careful and respectful of your space, but we are all human and accidents do happen. Once the damage is reported to the office, we will contact you to discuss a quick and fair resolution.  We will do our best to repair or replace an item that is broken. Each residential cleaner is fully insured, and therefore an insurance claim can be filed when applicable. If you have any irreplaceable items we ask that you put these away or in a safe spot to ensure it's safe keeping. Please communicate any concerns you may have during booking.

Please note, we do not replace or repair items that had existing damage or were improperly installed.

Are Pets at Home Ok?

We love all pets, but you know your pets better than we do! If your pet is comfortable being around new people, especially those making noises – vacuum – mopping, etc – then having the pet at home is completely fine with us. To ensure that everyone is safe and comfortable, we do recommend that the animal be in a crate or a separate room for the duration of the job. If a pet is not comfortable around new people or noises, we ask that the pet be contained in a manner in which they will not be able to interact with the cleaners. Maid4You only hires cleaners who are comfortable with pets, but if a pet is acting in a threatening manner to our cleaners, they are trained to leave the home immediately until we can reach you to discuss future cleaning options. 

Please Note: We do NOT walk, feed or clean up urine or feces left from animals.

Do You Change Linens or Do Laundry?

If you would like to leave fresh linens on the bed and you request us to change them, we will surely take care of that for you! If you do not have a spare set of linens to use, we can launder them also, just make sure to let us know! Additional laundry can be done as well but you must communicate this with us in advance to ensure that we have accounted for enough time to complete the task. 

What if I need to cancel my appointment?

We understand that things come up and life happens, and sometimes you need to cancel. In order to help prevent any last minute cancellations, you will receive reminder emails and text notifications prior to your cleaning. Maid4You does require a 24-hour notice for cancellation – email or voicemail are acceptable and all messages are time stamped for accuracy. At the time of cancellation, we will go over a time that works best to reschedule your cleaning. If you are unable to provide 24-hour notice you will be charged 50% of your cleaning. Any same day cancellations will be charged 50% of the cleaning as well.